How can leaders encourage team members to embrace accountability and ownership in their roles in order to foster a culture of continuous improvement and innovation in customer service?

Leaders can encourage team members to embrace accountability and ownership by setting clear expectations and goals, providing regular feedback and recognition for achievements, and empowering team members to make decisions and take ownership of their work. By fostering a culture of trust and open communication, leaders can create an environment where team members feel comfortable taking risks and learning from their mistakes. Encouraging collaboration and sharing of ideas can also help team members feel invested in the success of the team and motivated to continuously improve and innovate in customer service.