In what ways can a company cultivate a strong company culture that empowers all employees to embody the qualities of a CX ambassador, ultimately enhancing the overall customer experience?

A company can cultivate a strong company culture by fostering open communication, promoting a customer-centric mindset, providing ongoing training and development opportunities, and recognizing and rewarding employees who exemplify the qualities of a CX ambassador. By creating a supportive and inclusive environment where employees feel valued and empowered, they are more likely to embody the qualities of a CX ambassador and deliver exceptional customer experiences. This, in turn, enhances the overall customer experience and helps build a positive reputation for the company.