How can companies ensure that their employees are fully aligned with and embodying a customer-centric work culture, and what strategies can be implemented to foster this alignment throughout the organization?

Companies can ensure that their employees are fully aligned with and embodying a customer-centric work culture by clearly communicating the importance of customer satisfaction and providing training on how to prioritize customer needs. Strategies that can be implemented to foster this alignment include setting clear expectations and goals related to customer service, recognizing and rewarding employees who demonstrate customer-centric behaviors, and regularly seeking feedback from customers to understand their needs and preferences. Additionally, creating a supportive and collaborative work environment where employees feel empowered to take ownership of customer interactions can help reinforce a customer-centric culture throughout the organization.