How can companies ensure that their employees are consistently motivated and empowered to deliver exceptional customer service, and what role does leadership play in fostering a customer-centric culture within the organization?

Companies can ensure that their employees are consistently motivated and empowered to deliver exceptional customer service by providing ongoing training and development opportunities, recognizing and rewarding outstanding performance, and fostering a positive work environment. Leadership plays a crucial role in fostering a customer-centric culture within the organization by setting a clear vision and expectations, leading by example, and empowering employees to make decisions that prioritize customer satisfaction. Effective leaders also communicate the importance of customer service, provide the necessary resources and support, and hold employees accountable for delivering exceptional service.