How can companies effectively communicate the importance of a customer-centric culture to employees at all levels of the organization to ensure alignment and commitment to delivering exceptional customer experiences?

Companies can effectively communicate the importance of a customer-centric culture by consistently reinforcing the organization's values and beliefs through internal communication channels. This includes providing training and development opportunities that emphasize the importance of customer satisfaction. Additionally, leadership should lead by example and demonstrate a commitment to prioritizing customer needs in decision-making processes. It is also crucial to gather feedback from employees at all levels to understand their perspective on customer-centric initiatives and make adjustments accordingly.