How can companies ensure that their customer-centric culture is ingrained in every level of the organization, from top management to front-line employees, to truly make it a part of their company's DNA?

Companies can ensure their customer-centric culture is ingrained at every level by clearly defining and communicating their customer-focused values and goals. Training and development programs should be implemented to educate employees on the importance of customer satisfaction and how their roles contribute to it. Regular feedback mechanisms should be established to gather input from customers and employees, allowing for continuous improvement and reinforcement of the customer-centric mindset. Additionally, recognition and rewards should be given to employees who demonstrate exceptional customer service, reinforcing the importance of putting the customer first.