How can companies ensure that their ongoing training programs are not only enhancing employees' customer-centric skills but also fostering a culture of continuous improvement and innovation within the organization?

Companies can ensure that their ongoing training programs enhance employees' customer-centric skills and foster a culture of continuous improvement and innovation by aligning training objectives with the organization's strategic goals. They can also incorporate interactive and hands-on training methods that encourage creativity and problem-solving. Additionally, companies should provide opportunities for employees to apply their newly acquired skills in real-world scenarios and receive feedback for improvement. Lastly, fostering a culture of open communication, collaboration, and recognition of innovative ideas can further support continuous improvement and innovation within the organization.