How do exceptional CX ambassadors ensure that they maintain a high level of customer satisfaction while adhering to company policies and guidelines?

Exceptional CX ambassadors maintain a high level of customer satisfaction by consistently delivering personalized and empathetic service that exceeds customer expectations. They ensure adherence to company policies and guidelines by understanding them thoroughly and finding creative solutions within those parameters to meet customer needs. By actively listening to customer feedback and proactively addressing any issues or concerns, they are able to maintain a positive customer experience while upholding company standards. Additionally, they prioritize ongoing training and development to stay updated on policies and guidelines, enabling them to provide consistent and exceptional service.