Can you describe a time when you went above and beyond to exceed a customer's expectations, and how did this experience impact their loyalty to the company?

A: I once stayed late to help a customer troubleshoot a technical issue with their product, going beyond my normal responsibilities to ensure they were satisfied. This experience showed the customer that we truly cared about their needs and valued their business. As a result, they became a loyal customer, consistently choosing our company for future purchases and recommending us to others based on the exceptional service they received.