In what ways can employees go above and beyond to exceed customer expectations and create a lasting impression that fosters loyalty and trust?

Employees can exceed customer expectations by actively listening to their needs and providing personalized solutions. Going the extra mile by anticipating customer needs and proactively addressing them can also create a lasting impression. Providing exceptional service by being friendly, attentive, and knowledgeable can foster loyalty and trust. Additionally, following up with customers after their interaction to ensure satisfaction and offering incentives for repeat business can further solidify the relationship.