Can you provide an example of a time when you went above and beyond to anticipate and meet a customer's needs before they even realized they had them, and how did this positively impact their overall experience?
One example of going above and beyond to anticipate and meet a customer's needs before they realized it was when I noticed a regular customer always ordered the same drink but seemed to be in a rush every time. I started preparing their drink as soon as I saw them walk in, so it was ready by the time they reached the counter. This simple gesture saved them time and they were pleasantly surprised, leading to a more positive overall experience.
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