In addition to customer satisfaction and loyalty metrics, what other key performance indicators (KPIs) should companies consider when evaluating the success of their quarterly CX trainings?

In addition to customer satisfaction and loyalty metrics, companies should also consider KPIs such as employee engagement and retention rates to evaluate the success of their quarterly CX trainings. Other important KPIs to consider include customer feedback and Net Promoter Score (NPS) improvements, as well as the impact on key business metrics such as revenue growth and customer lifetime value. It is also important to track the effectiveness of the training programs by measuring the implementation of new skills and knowledge gained by employees.