How can businesses ensure that their employees are equipped with the necessary tools and resources to exceed customer expectations and create memorable experiences?

Businesses can ensure that their employees are equipped with the necessary tools and resources to exceed customer expectations and create memorable experiences by providing comprehensive training programs that focus on customer service skills and product knowledge. They can also invest in technology and software that streamline processes and improve efficiency, allowing employees to better serve customers. Additionally, businesses should encourage open communication and feedback between employees and management to address any issues or challenges that may arise, ensuring that employees have the support they need to succeed in delivering exceptional customer experiences.