How can companies ensure that their CX Ambassadors are equipped with the necessary skills and knowledge to effectively adapt to the rapidly evolving digital customer experience landscape, while also fostering a culture of collaboration and continuous improvement within their team?

Companies can ensure their CX Ambassadors are equipped with necessary skills and knowledge by providing regular training on new technologies and trends in digital customer experience. They can foster a culture of collaboration by encouraging open communication and teamwork among team members, promoting knowledge sharing and brainstorming sessions. Continuous improvement can be achieved by setting clear goals, regularly evaluating performance, and seeking feedback from customers and team members to identify areas for enhancement and innovation.