How can companies ensure that the technology they implement for enhancing communication within their internal CX community network is user-friendly and accessible to all employees, regardless of their technical proficiency?

Companies can ensure that the technology they implement for enhancing communication within their internal CX community network is user-friendly and accessible to all employees by providing training and support to help employees become familiar with the new technology. They can also gather feedback from employees to understand their specific needs and preferences, and make adjustments to the technology accordingly. Additionally, companies can create user-friendly interfaces and provide clear instructions and resources to help employees navigate the technology easily. Lastly, companies should prioritize accessibility features such as screen readers and keyboard shortcuts to ensure that all employees, regardless of their technical proficiency, can effectively use the technology.