How can organizations ensure that the technology they implement for customer experience enhancement is user-friendly for both employees and customers, ultimately leading to a more seamless and efficient service delivery process?

Organizations can ensure that the technology they implement for customer experience enhancement is user-friendly by involving employees in the selection process and providing training and support to ensure they are comfortable using the technology. Additionally, conducting user testing with customers to gather feedback and make necessary adjustments can help ensure the technology meets their needs and is easy to use. Regularly updating and maintaining the technology to address any issues or improve functionality can also contribute to a more seamless and efficient service delivery process.