How can companies ensure that the technology they implement to measure employee impact on customer experience is user-friendly and easily accessible for all employees, regardless of their technical proficiency?

Companies can ensure that the technology they implement to measure employee impact on customer experience is user-friendly and easily accessible for all employees by conducting thorough training sessions and providing ongoing support. They should also gather feedback from employees to understand their needs and preferences when it comes to using the technology. Additionally, companies can simplify the interface and design of the technology to make it more intuitive for employees with varying levels of technical proficiency. Regularly updating and improving the technology based on user feedback can also help ensure its usability and accessibility for all employees.