How can companies ensure that the technology they implement for customer interaction processes is user-friendly and accessible for all customers, regardless of their technological proficiency?

Companies can ensure that the technology they implement for customer interaction processes is user-friendly and accessible for all customers by conducting thorough user testing with a diverse group of individuals to identify any usability issues. They can also provide clear instructions, tutorials, and customer support to help customers navigate the technology. Additionally, companies should prioritize simplicity and intuitive design in their technology solutions to make them easy to use for customers of all technological proficiency levels. Regularly seeking feedback from customers and making necessary improvements based on their suggestions can also help ensure a positive user experience for all customers.