How do you ensure that your organization remains transparent and accountable in the implementation of customer feedback-driven improvements to your CX strategy, and how do you measure the impact of these changes on overall customer satisfaction and loyalty?

To ensure transparency and accountability in implementing customer feedback-driven improvements to our CX strategy, we regularly communicate with customers about the changes being made and the reasons behind them. We also make sure that all feedback is documented and shared with relevant teams to ensure follow-through on action items. To measure the impact of these changes on overall customer satisfaction and loyalty, we track key metrics such as Net Promoter Score, customer retention rates, and customer feedback surveys. We analyze this data regularly to identify trends and make further adjustments to our CX strategy as needed.