How can companies ensure that their transparency and collaboration initiatives are sustainable and continue to positively impact the customer experience over time?

Companies can ensure the sustainability of their transparency and collaboration initiatives by consistently communicating with customers and gathering feedback to make necessary improvements. They should also establish clear goals and metrics to measure the impact of these initiatives on the customer experience. Additionally, companies should prioritize ongoing training and development for employees to ensure they have the skills and knowledge to effectively engage with customers. Finally, fostering a culture of transparency and collaboration within the organization will help maintain these initiatives over time and continue to positively impact the customer experience.