How can companies ensure that their transparency and collaboration initiatives are sustainable and continue to positively impact customer experience over time?

Companies can ensure the sustainability of their transparency and collaboration initiatives by consistently communicating with customers and seeking feedback to understand their evolving needs. They should also establish clear goals and metrics to measure the impact of these initiatives on customer experience. Additionally, fostering a culture of transparency and collaboration within the organization can help ensure that these values are upheld over time. Finally, companies should regularly evaluate and adapt their strategies to ensure they remain relevant and effective in meeting customer expectations.