How can companies ensure that the implementation of new technology and digital tools for enhancing cross-functional collaboration and communication among CX-related roles is sustainable and adaptable to future changes in the organization?

Companies can ensure the sustainability and adaptability of new technology and digital tools for cross-functional collaboration by regularly evaluating their effectiveness and gathering feedback from employees. They should provide adequate training and support to ensure that employees are proficient in using the tools. Additionally, companies should have a system in place for updating and upgrading the technology to keep up with future changes in the organization. By fostering a culture of continuous improvement and innovation, companies can ensure that their technology solutions remain relevant and effective in enhancing cross-functional collaboration and communication among CX-related roles.