How can teams ensure that the improvements made to the customer experience are sustainable and continue to positively impact key performance indicators over time?

Teams can ensure that improvements made to the customer experience are sustainable by regularly monitoring key performance indicators, gathering feedback from customers and employees, and making adjustments as needed. It is important to involve all team members in the process and ensure that everyone is aligned with the goals and strategies for improving the customer experience. Additionally, ongoing training and development programs can help ensure that team members have the skills and knowledge needed to continue delivering a positive customer experience. By consistently measuring results and making data-driven decisions, teams can ensure that improvements to the customer experience continue to positively impact key performance indicators over time.