How can companies ensure that their ongoing training programs in customer-centric skills and technologies are not only effective in the short term, but also sustainable in preparing employees to meet the ever-changing demands of the future customer experience landscape?

Companies can ensure the sustainability of their ongoing training programs by regularly updating the content to keep pace with changing customer needs and technological advancements. They should also provide opportunities for employees to practice and apply their new skills in real-world scenarios. Additionally, incorporating feedback mechanisms and performance evaluations can help identify areas for improvement and ensure that the training is meeting its objectives. Finally, fostering a culture of continuous learning and innovation within the organization can help employees stay ahead of the curve and adapt to the evolving customer experience landscape.