How can organizations ensure that their customer-centric culture initiatives are sustainable and continue to drive high levels of customer satisfaction and retention in the long term?

Organizations can ensure the sustainability of their customer-centric culture initiatives by consistently gathering and analyzing customer feedback to identify areas for improvement. They should also invest in ongoing training and development for employees to ensure they have the skills and knowledge to deliver exceptional customer service. Additionally, organizations should align their business processes and systems with the goal of putting the customer at the center of all decision-making. Finally, leadership should actively promote and reinforce a customer-centric mindset throughout the organization to ensure that it becomes ingrained in the company's culture for the long term.