How can frontline employees ensure that their proposed changes are sustainable and scalable within the organization, and what strategies can they employ to overcome any potential obstacles in the implementation process?

Frontline employees can ensure that their proposed changes are sustainable and scalable within the organization by clearly communicating the benefits and impact of the changes to key stakeholders, gaining their buy-in and support. They can also involve relevant departments and teams in the planning and implementation process to ensure alignment and collaboration. To overcome potential obstacles in the implementation process, frontline employees can anticipate resistance to change and proactively address concerns through effective communication, training, and support. Additionally, they can regularly monitor and evaluate the progress of the changes, making adjustments as needed to ensure successful implementation and long-term sustainability.