How can companies ensure that their onboarding process not only integrates new employees into the customer experience goals and values, but also fosters a sense of belonging and engagement within the company culture to drive long-term success and retention?

Companies can ensure their onboarding process integrates new employees into customer experience goals and values by clearly communicating these expectations from the start. They can foster a sense of belonging and engagement within the company culture by providing opportunities for new employees to connect with their colleagues and understand the company's mission and values. To drive long-term success and retention, companies should continue to invest in employee development, provide ongoing feedback and support, and create a positive work environment that encourages collaboration and growth.