How can a company ensure that their "CX-Hero of the Month" recognition program is not only driving customer satisfaction and loyalty, but also positively impacting employee morale and motivation within the organization?

A company can ensure that their "CX-Hero of the Month" recognition program positively impacts both customer satisfaction and employee morale by making the criteria for selection clear and transparent, ensuring that winners are recognized publicly and rewarded appropriately, and providing opportunities for employees to nominate their peers. Additionally, incorporating feedback from customers who have interacted with the recognized employees can help reinforce the connection between exceptional customer service and recognition. Finally, regularly communicating the impact of the program on both customer satisfaction and employee morale can help sustain motivation and engagement within the organization.