How can organizations ensure that their onboarding programs not only create a strong emotional connection between new employees and the company's customer experience goals, but also maintain that connection over time?

Organizations can ensure that their onboarding programs create a strong emotional connection between new employees and the company's customer experience goals by incorporating the company's values and mission into the training process. They can also provide opportunities for new employees to interact with customers early on to understand their needs and expectations. To maintain this connection over time, organizations should continuously reinforce the importance of customer experience in all aspects of the business, provide ongoing training and support, and recognize and reward employees who demonstrate a commitment to delivering exceptional customer service.