How can companies ensure that their CX Ambassadors are retaining and applying the skills learned in training programs on a day-to-day basis, and what strategies can be implemented to reinforce these skills in the long term?

Companies can ensure that their CX Ambassadors retain and apply their training by providing ongoing support and feedback, creating opportunities for practice and reinforcement of skills, and incorporating the skills into daily work tasks. Strategies to reinforce these skills in the long term include regular refresher training sessions, setting performance goals related to CX metrics, and recognizing and rewarding employees who consistently demonstrate excellent customer service. Additionally, creating a culture that values and prioritizes customer experience can help embed these skills into the organization's DNA.