How can companies ensure that remote or decentralized teams are effectively implementing the customer experience information communicated to them, and what strategies can be put in place to address any potential gaps or challenges in this process?

Companies can ensure remote or decentralized teams are effectively implementing customer experience information by providing clear guidelines and expectations, regular communication and feedback, and training on how to apply the information in their roles. Strategies such as setting measurable goals, utilizing technology for tracking progress, and fostering a culture of collaboration and accountability can help address any potential gaps or challenges in this process. Additionally, creating a system for sharing best practices and success stories among team members can help ensure consistent implementation of customer experience information across the organization.