How can leaders ensure that their remote teams are consistently aligned with the organization's customer experience goals, and what strategies can be implemented to address any potential gaps in understanding or execution?

Leaders can ensure that their remote teams are consistently aligned with the organization's customer experience goals by clearly communicating those goals and expectations regularly. They can also provide training and resources to help team members understand the importance of customer experience and how their role contributes to it. To address any potential gaps in understanding or execution, leaders can hold regular check-ins or team meetings to discuss progress, provide feedback, and address any challenges. Additionally, implementing performance metrics and regular evaluations can help identify areas for improvement and ensure that the team is on track to meet customer experience goals.