How can companies ensure that their remote employees are effectively utilizing technology solutions such as customer relationship management systems to enhance the overall customer experience, and what steps can be taken to address any potential gaps in knowledge or skills in this area?

Companies can ensure that remote employees are effectively utilizing technology solutions like customer relationship management systems by providing comprehensive training and resources. Regular monitoring and feedback can help identify any gaps in knowledge or skills, allowing for targeted training and support. Encouraging open communication and collaboration among remote employees can also help share best practices and ensure consistent use of technology solutions to enhance the overall customer experience. Regularly updating and refining training materials and resources based on feedback and evolving technology can help address any potential gaps in knowledge or skills in this area.