How can companies ensure that remote employees are consistently upholding the company's CX values, even when working independently from different locations?

Companies can ensure that remote employees are consistently upholding the company's CX values by providing clear guidelines and expectations for customer interactions. Regular training sessions and feedback can also help reinforce the importance of CX values. Utilizing technology such as customer relationship management systems can help monitor and track remote employees' performance. Lastly, fostering a strong company culture that emphasizes the importance of CX values can help remote employees feel connected to the company's mission and values.

Keywords

remote employees company culture customer experience training technology

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