How can companies ensure that their remote employees are equipped with the necessary tools and resources to meet and exceed customer service KPIs, and how can they foster a culture of continuous learning and improvement in a remote work environment?

Companies can ensure remote employees have necessary tools and resources by providing access to technology, training, and support. This can include providing software for communication, customer relationship management, and data analysis. To foster a culture of continuous learning and improvement, companies can offer virtual training sessions, workshops, and mentorship programs. Encouraging open communication, feedback, and recognition of achievements can also help remote employees feel engaged and motivated to meet and exceed customer service KPIs.