How can companies ensure that their remote employees are not only connected to the company's customer experience culture and values, but also actively embodying them in their day-to-day interactions with customers?

Companies can ensure that their remote employees are connected to the company's customer experience culture and values by providing clear communication and training on these values. Regular virtual meetings and check-ins can help reinforce these values and keep employees engaged. Implementing performance metrics that align with the company's customer experience goals can also help ensure that remote employees are actively embodying these values in their interactions with customers. Additionally, recognizing and rewarding employees who exemplify these values can further motivate remote employees to align with the company's customer experience culture.