How can companies ensure that remote employees feel connected and engaged with the overall customer experience strategy, especially when working from different locations?

Companies can ensure that remote employees feel connected and engaged with the overall customer experience strategy by regularly communicating the company's vision and goals. Providing opportunities for virtual team building activities and regular check-ins can help remote employees feel connected to their colleagues and the organization. Offering training and resources to help remote employees understand the customer experience strategy and their role in delivering it is also crucial. Additionally, creating a sense of inclusivity and recognition for remote employees can help them feel valued and engaged with the company's goals.