How can companies ensure that remote employees feel connected and engaged with the team culture and values, while also maintaining a strong customer-centric focus in their interactions?

Companies can ensure that remote employees feel connected and engaged by regularly communicating team culture and values through virtual meetings, newsletters, and social platforms. Encouraging virtual team-building activities and providing opportunities for remote employees to share their ideas and feedback can also help foster a sense of belonging. To maintain a strong customer-centric focus, companies can provide remote employees with training on customer service best practices and regularly monitor their interactions with customers through feedback and performance evaluations. Additionally, incorporating customer feedback into team meetings and recognizing employees who exemplify customer-centric values can help reinforce the importance of customer satisfaction.