How can companies ensure remote employees are maintaining a high level of customer experience values while working from home, and what strategies can be implemented to address any potential gaps in adherence?

Companies can ensure remote employees maintain high customer experience values by providing clear guidelines and expectations for customer interactions, offering regular training and feedback sessions, and utilizing technology to monitor performance. Strategies to address potential gaps in adherence include implementing regular performance reviews, fostering a strong company culture through virtual team-building activities, and encouraging open communication between remote employees and management to address any issues or concerns promptly. Additionally, providing remote employees with the necessary tools and resources to effectively communicate and collaborate with customers can help maintain a high level of customer experience values.