In what ways can companies ensure that their remote employees receive adequate training and support to embody the customer experience ethos while working remotely, and how can they measure the effectiveness of this training?

Companies can ensure that remote employees receive adequate training and support by providing virtual training sessions, resources, and regular check-ins to reinforce the customer experience ethos. They can also create online forums or chat groups for employees to share best practices and seek guidance. To measure the effectiveness of this training, companies can use surveys to gather feedback from both customers and employees, track key performance indicators related to customer satisfaction, and conduct regular evaluations to assess employee engagement and understanding of the customer experience ethos.