How can companies ensure that their employees are properly trained and equipped to effectively utilize the technology implemented to enhance communication and collaboration among CX-related roles?

Companies can ensure that their employees are properly trained and equipped by providing comprehensive training programs on the technology being implemented. This training should be tailored to the specific needs of CX-related roles and should include hands-on practice and ongoing support. Additionally, companies should regularly assess employees' proficiency with the technology and provide opportunities for further education or upskilling as needed. It is also important to create a culture that values continuous learning and encourages employees to explore new ways of utilizing technology to enhance communication and collaboration in their roles.