How can organizations ensure that their onboarding process effectively incorporates ongoing training and support to continuously reinforce customer-centric values in employees beyond the initial orientation period?

Organizations can ensure that their onboarding process effectively incorporates ongoing training and support by implementing a structured training program that includes regular check-ins, workshops, and resources focused on customer-centric values. They can also provide opportunities for employees to practice and apply these values in real-life scenarios, such as role-playing exercises or shadowing experienced customer service representatives. Additionally, organizations should foster a culture that encourages open communication and feedback, allowing employees to share their experiences and challenges related to customer-centric values and receive guidance and support from managers and peers. By consistently reinforcing these values through training, practice, and feedback, organizations can ensure that employees internalize and prioritize customer-centric behaviors throughout their tenure.