How can leaders ensure that new employees are not only meeting Customer Experience goals, but also actively contributing to the growth and development of the company's overall customer-focused culture?

Leaders can ensure that new employees are meeting Customer Experience goals and contributing to the company's customer-focused culture by providing thorough training and onboarding programs that emphasize the importance of customer satisfaction. They can also set clear expectations and goals for new employees, regularly monitoring their progress and providing feedback to help them improve. Additionally, leaders can foster a culture of collaboration and open communication within the organization to encourage new employees to share ideas and contribute to the company's customer-focused initiatives.