How can leaders ensure that new employees are not only meeting but exceeding customer experience goals within the company?

Leaders can ensure that new employees are exceeding customer experience goals by providing thorough training on company values and customer service standards. They can also set clear expectations and provide ongoing feedback and coaching to help employees improve. Additionally, leaders can create a positive and supportive work environment that encourages employees to go above and beyond for customers. Regularly monitoring performance and recognizing and rewarding employees who excel in customer experience can also motivate new employees to exceed goals.