How can leaders ensure that new employees not only understand and embrace Customer Experience goals, but also actively contribute to shaping and improving the overall customer experience within the company?

Leaders can ensure that new employees understand and embrace Customer Experience goals by clearly communicating the company's values and expectations during onboarding. They can also provide training and resources to help employees develop the necessary skills to contribute to improving the customer experience. Additionally, leaders can foster a culture of collaboration and feedback, encouraging new employees to share their ideas and suggestions for enhancing the overall customer experience. By recognizing and rewarding employees who actively contribute to shaping and improving the customer experience, leaders can further motivate new hires to prioritize customer satisfaction in their roles.