How can leaders ensure that new employees are not only aware of but also actively embodying the company's Customer Experience goals on a day-to-day basis?

Leaders can ensure that new employees are aware of and embodying the company's Customer Experience goals by providing thorough training and onboarding that emphasizes the importance of these goals. They can also lead by example and consistently reinforce the values and behaviors that align with the customer experience goals. Setting clear expectations, providing regular feedback, and recognizing and rewarding employees who demonstrate a commitment to these goals can also help ensure that they are actively embodying them on a day-to-day basis.