In what ways can companies ensure that new employees not only understand, but also actively embody the customer-centric values and goals of the company in their day-to-day interactions?

Companies can ensure that new employees understand and embody customer-centric values by providing thorough training that emphasizes the importance of customer satisfaction. This training should include real-life scenarios and examples to help employees understand how to apply these values in their interactions. Additionally, companies can create a culture that prioritizes customer-centricity, with leadership setting an example through their own actions and decisions. Regular feedback and performance evaluations can also help reinforce these values and ensure that employees are consistently meeting the company's customer-centric goals.