In what ways can organizations ensure that new employees are not only emotionally connected to CX goals, but also actively contributing to their achievement?

Organizations can ensure that new employees are emotionally connected to CX goals by clearly communicating the importance of customer experience and how it ties into the overall mission of the company. They can also provide training and resources to help employees understand their role in achieving CX goals and how their contributions impact the customer experience. Additionally, organizations can foster a culture of collaboration and recognition, where employees are encouraged to share ideas and best practices for improving customer experience, and are rewarded for their efforts in contributing to CX goals.