How can organizations ensure that new employees are not only aware of their CX goals, but also actively motivated to contribute to creating a positive customer experience?

Organizations can ensure that new employees are aware of their CX goals by incorporating them into the onboarding process and providing clear communication about expectations. They can also motivate employees by recognizing and rewarding their contributions to positive customer experiences, providing ongoing training and development opportunities, and fostering a culture of collaboration and support. Additionally, leaders can lead by example by demonstrating a commitment to prioritizing customer experience and showcasing the impact it has on the organization's success.