How can companies ensure that new employees not only understand and align with the company's CX goals and values, but also actively contribute to enhancing the overall customer experience?

Companies can ensure that new employees understand and align with the company's CX goals and values by providing comprehensive onboarding programs that emphasize the importance of customer experience. Regular training sessions and workshops can also help reinforce these values. Encouraging open communication and feedback from both new employees and existing staff can foster a culture of collaboration and shared commitment to enhancing the customer experience. Additionally, recognizing and rewarding employees who actively contribute to improving customer experience can further motivate and engage new hires in achieving the company's CX goals.